Terms of service

GENERAL TERMS AND CONDITIONS FOR USE OF THE ONLINE STORE

SUBJECT

These General Terms and Conditions govern the relationship between “Luka MS” OOD and any person who visits, uses and makes purchases through the Website https://mads3dprints.com/, as well as any other page on social media linked to “Luka MS” OOD, including but not limited to browsing content, registration, purchase of Products and access to a user account, hereinafter referred to as the “General Terms and Conditions”.

Acceptance of these General Terms and Conditions is a mandatory precondition for the purchase of Products through the Website and constitutes the conclusion of a distance contract within the meaning of the Consumer Protection Act (the “CPA”), the E-Commerce Act (the “ECA”), and the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods (the “APDCDSSG”).

DATA OF THE TRADER ADMINISTERING THE WEBSITE

Name: “Luka MS” OOD

UIC: 208371881

Seat and registered address: Sofia, postcode 1404, Triaditsa District, Manastirski Livadi East Residential Complex, 48 “Grigor Cheshmedzhiev” Str., Bl. 48, Entrance B, Floor 5, Apt. 22

Business address (Office): Sofia, Manastirski Livadi East Residential Complex, 21 “Lavski rid” Str., Office No. 1

Contact details for direct and timely communication with the Trader:
Sofia, Manastirski Livadi East Residential Complex, 21 “Lavski rid” Str., Office No. 1,
tel.: +359899901389 or +359883574676,
email: mads3dprints@gmail.com

Entry in public registers: Commercial Register at the Registry Agency with the Ministry of Justice of the Republic of Bulgaria under UIC 208371881

VAT registration No. BG208371881

Hereinafter for short referred to as the “Trader”.

Notices to the Trader under these General Terms and Conditions may be sent both to the specified seat and registered address, and to the specified office address from which the Trader operates.

DEFINITIONS

For the purposes of these General Terms and Conditions, the following terms shall have the meanings indicated below:

“Website” – https://mads3dprints.com/ and all sub-pages of the Website, as well as any other page on social media and on the Internet linked to the Trader and the Products, insofar as they do not relate to technical functionalities that are supported only on the domain https://mads3dprints.com/.

“Visitor” – any person who accesses or uses the Website in any manner, including but not limited to browsing content or creating a Profile, without, however, concluding a sales contract within the meaning of these General Terms and Conditions. If such a contract is concluded, the Visitor acquires the status of Consumer and/or Client according to the definitions herein.

“Consumer” – any person who acquires Products from the Website of the Trader which are not intended for the performance of commercial or professional activity, and any person who acts outside the scope of their commercial or professional activity.

“Client” – any person or legal person other than a Consumer according to the definitions herein, who acquires Products through the Website in the course of their commercial, professional or official activity, as well as a person acting on behalf of or for the account of a legal entity.

“Profile” – a registration on the Website with data provided by the Consumer, Client and/or Visitor, through which the services of the Website with the respective functionalities are used and which allows such persons to track their order history and other information.

“Cart” – a virtual list of Products selected by the Consumer, Client and/or Visitor from the Website, used for temporary storage of items before proceeding to order confirmation and payment.

“Payment Processor” – a third party that processes electronic payments, which as of the entry into force of these General Terms and Conditions is Shopify. Information about the payment processor is available at: https://www.shopify.com

“Goods” – all products with material expression offered for sale through the Website, which may be purchased by and delivered to a Consumer and/or Client.

“Custom-made Goods” – all Goods that are not pre-manufactured but are made based on an individual choice or decision of the Consumer and/or Client and may contain a personalization element.

“Services” – activities of a material or intellectual nature offered by the Trader, carried out independently, intended for another person and not primarily aimed at transferring possession of an object; such services are always offered based on an individual choice or decision of the Consumer and/or Client and may contain a personalization element.

“Products” – a generic term for Goods, Custom-made Goods and Services as defined in these General Terms and Conditions.

“GDPR” – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).

GENERAL FUNCTIONALITIES OF THE WEBSITE – ONLINE STORE

The Trader provides free access for browsing the content published on the Website.

Through the Website, Visitors may conclude sales contracts for the Products offered on the Website, subject to these General Terms and Conditions.

The Trader provides Visitors to the Website with the possibility to send electronic inquiries via dedicated forms available on the Website. To send an inquiry, the Visitor must correctly fill in the relevant fields and press the “Send” button. An electronic inquiry may also be submitted by the Visitor directly to the Trader’s email. Submitting an inquiry in itself does not constitute the conclusion of a contract between the Visitor and the Trader. Contractual relations arise only in the ways indicated below.

The Trader provides the possibility to choose the language of the content via buttons/icons at the top of the Website, which, as of the date of entry into force of these General Terms and Conditions, are Bulgarian and English. These are also the languages in which a contract under these General Terms and Conditions may be concluded.

The Trader also provides a search function within the Website. To use this functionality, the Visitor must enter a keyword or phrase in the search field and confirm via the search button/icon or the relevant key on the keyboard. The system will display a list of results – Products on the Website containing the searched terms. Filters may be applied to these results, organizing them according to the selected criteria.

PROFILE REGISTRATION

The Visitor may register a personal Profile on the Website, which provides access to Products added in the Cart section, order history, saved personal data and other functionalities provided by the Website and the Trader.

In order to place an order for Products through the Website, the Visitor must register a Profile.

The Profile can be registered in two ways:

  1. Automatically, when placing an order through the Website – a Profile is created for the email address specified by the Consumer and/or Client, which they can subsequently access using the one-time access code described in item 5.8 below;

  2. By expressly registering a Profile by the Visitor.

By registering a Profile, the Visitor expressly agrees to these General Terms and Conditions and the Privacy Policy. For this purpose, before proceeding to register a Profile, a text field appears on the Website page clearly stating that: “By clicking the ‘Next’ button, you agree to our General Terms and Conditions and Privacy Policy available at the bottom of this page.”

If the Visitor does not wish to agree to the General Terms and Conditions and the Privacy Policy in order to register a Profile, they must not click the “Next” button.

If the Visitor clicks “Next” and registers their Profile on the Website, it shall be deemed that the Visitor has accepted these General Terms and Conditions and the Privacy Policy in their relationship with the Trader.

To expressly register a Profile, the Visitor must select the “Profile” button or equivalent button on the Trader’s Website.

After clicking the “Profile” button or its equivalent, a new window opens which gives the Visitor the option to log in by entering their email address. A one-time login code for the Website and the “Profile” functionality will be sent to the email address provided by the Visitor. The one-time code is entered in the designated field on the Website page. This allows the Visitor to access their Profile.

To log into the Profile again, the Consumer must follow the same steps, with each login being performed with a new one-time code to access the “Profile” functionality, which is sent to the Visitor’s email.

The data that must be filled in by the Visitor to register a Profile, depending on whether it is for the purpose of an order or not, is as follows:

  • email address;

  • access code, which is sent to the email address specified by the Visitor and must be entered on the Website to access the Profile;

  • first name and surname – when placing an order through the Website;

  • delivery address – when placing an order through the Website;

  • phone number – when placing an order through the Website;

  • payment details under item 7.2.4 below – when placing an order through the Website.

In case of unauthorized access to the Profile, the Visitor must immediately notify the Trader.

The Consumer shall timely update the data specified in their Profile in case of any change.

PROCEDURE FOR CONCLUDING A CONTRACT

The options for concluding a contract for the purchase of Products are two:

  1. Contact with the Trader by phone, email, inquiry form through the Website, including via the Trader’s social media; or

  2. Order directly through the Website.

Direct contact with the Trader

These General Terms and Conditions also apply to orders for Products made by Consumers and/or Clients by telephone, email or other inquiry form through the Website.

For sales under this item 6.1, the General Terms and Conditions apply unless otherwise agreed between the Trader and the Consumer and/or Client during their communication. Before concluding the contract, the Trader shall provide the Consumer with access to these General Terms and Conditions by attaching them to the communication or via a direct link. If the Consumer does not object to them and proceeds with the order, it is considered that they have accepted the General Terms and Conditions.

The Trader shall present its offer to the Consumer to the email address indicated by the Consumer. A contract concluded under this item 6.1 shall be deemed concluded upon receipt of the Consumer’s confirmation at the email indicated by the Trader.

Order directly through the Website

After placing all desired Products in the Cart and indicating their quantities and parameters, the Consumer and/or Client must confirm the contents of their Cart by clicking the “Complete order” button or another similarly named button.

The “Complete order” button or another button with similar name and functionality automatically transfers the Consumer and/or Client to the next steps of completing the order.

All orders from the Website require registration of a Profile by the Consumer and/or Client, through which the orders are placed. The Profile is created together with the Order and/or through the express registration actions described in Section 5 above.

To complete the order, the Consumer and/or Client must enter their email address, first name and surname, delivery address, phone number, bank card number and additional data for the card, then click the “Review order” button or another with similar name and logical functionality.

Before completing the order, the Consumer and/or Client may review all Products added to the Cart, their quantities, unit prices and total price. Depending on the order, a separate delivery fee for the ordered Products may be displayed.

Before finalizing the order, the Trader provides the Consumer and/or Client with access to these General Terms and Conditions as well as to the Privacy Policy, which must be confirmed via a dedicated button and/or tick box indicating that the Consumer has read them. Their acceptance is mandatory for concluding a contract for the purchase of Products through the Website.

If such functionality is not provided on the Website, then confirmation of the order by clicking the “Confirm order” button shall mean explicit consent to conclude a contract under these General Terms and Conditions of the Website and the Privacy Policy.

After payment of the order, the Trader sends the Consumer and/or Client a written confirmation of the order at the email address specified by them.

The Consumer and/or Client may receive additional notifications at the email address specified by them when the status of the order changes in the Website system.

The sales contract for the Products between the Trader and the Consumer and/or Client under this item 6.2 shall be deemed concluded upon receipt of the confirmation from the Trader at the email specified by the Consumer and/or Client.

The Consumer and/or Client must carefully review the information they have entered to complete the order. If the Consumer and/or Client completes their order and immediately thereafter discovers an error in the provided data, they may notify the Trader via the contact form, by email or by phone.

When placing an order, the Consumer and/or Client undertakes to provide true, complete and up-to-date data. In case of changes, the Consumer and/or Client shall promptly notify the Trader.

PAYMENT

Bank transfer

If the order for Products is not placed directly through the Website within the meaning of item 6.2, but under the conditions of item 6.1 above, the payment to the Trader shall be made in advance by bank transfer to the bank account specified by the Trader.

Online payment by debit or credit card

The Consumer and/or Client agrees that the Trader has the right to receive advance payment for concluded sales contracts for Products offered through the Website.

Payment is made through the Payment Processor.

The Consumer and/or Client may pay their order by debit or credit card.

The data processed may include:

  • cardholder’s name;

  • card number;

  • expiry date;

  • CVC/CVV code (three-digit code indicated on the back of the card);

  • amount and order number.

All data is transmitted through an encrypted connection. Payment is made entirely through the secure payment system of the Payment Processor – Shopify. The Trader does not collect or store bank card data, as these are processed directly by the Payment Processor – Shopify.

Depending on the bank, the Consumer and/or Client may be redirected to a secure page to enter a code sent via SMS or another identification method.

The order is considered paid after confirmation by the Payment Processor, upon which a dedicated confirmation message appears on the Website. After successful payment, the Trader sends a confirmation email of the order to the email provided by the Consumer and/or Client. From that moment the contract is deemed concluded and binding on both parties.

All payments are made in Bulgarian lev (BGN) until the official introduction of the euro (EUR) in accordance with the applicable legislation.

Partial or incomplete payment means that the order will not be processed until the full amount is received.

If the payment is refused or fails the checks of the Payment Processor, the order shall not be considered confirmed and does not create an obligation for the Trader to fulfil it. The Consumer and/or Client may be invited to try again or use another card.

The Consumer and/or Client is responsible for providing accurate payment data, including card data.

The Trader shall not be liable for delays or failed payments if the reason lies beyond its control, including technical issues of the bank or the Payment Processor, or due to incorrectly entered data.

Processing of payment data

The Consumer consents to their payment data being processed by the payment system of the Payment Processor and by the Trader for the purposes of order execution. This consent is also provided for in the Privacy Policy.

The data is processed in accordance with the Personal Data Protection Act and the GDPR, and the Trader may have access only to information on the successful transaction (amount, date, last 4 digits of the card, order identifier) for accounting and customer service purposes.

The Trader or the Payment Processor has the right to request additional confirmation of payment in case of suspicious transactions or discrepancies.

TERMS FOR PRODUCTION AND EXECUTION OF ORDERS

On the Website, the Trader offers its Products, most of which are produced after an order is submitted by the Consumer and according to the specific characteristics indicated by them.

The Trader reserves the right, if at the moment of payment the Products are no longer available, to expressly notify the Consumer thereof and refund the amount paid and/or notify them of any delay in the execution period, with which later delivery date the Consumer must agree.

All Products, including those offered with a discount or promotion, are sold and delivered while stocks last, even if this is not explicitly stated on the Website.

Some offers may have limitations on the minimum or maximum quantity that a single Consumer may purchase. In such cases this information is clearly indicated in the respective offer.

For Services and Custom-made Goods, a production period applies.

The production period for Custom-made Goods or Services starts from the moment the Consumer and/or Client confirms the final version of the Custom-made Goods and/or Services and the Trader receives this confirmation. The production period also starts only after the price of the Custom-made Goods or Services has been paid by the Consumer and/or Client to the Trader.

For Custom-made Goods and Services, the Consumer must cooperate with the Trader in establishing the exact characteristics of the desired result, and where necessary, the Consumer and/or Client must provide the Trader with all necessary information (for example, text, images, logos, specifications, etc.).

The standard production period for Custom-made Goods and Services, and accordingly the period for dispatching the Goods to the courier, is between 1 (one) and 5 (five) business days. If a different period applies, it shall be indicated in the offer of the relevant Product or agreed in communication with the Consumer, who must express their consent to the production period.

The period under item 8.8 above does not include the delivery time.

The period under item 8.8 above is considered met if the order has been handed over to the courier within this period or handed over to the Consumer in another way, depending on the specifics of the Product, including, for digital services – by sending them to an email address.

Possible delays

In cases of a high volume of orders, complex personalizations, technical reasons or other objective circumstances, the period under item 8.8 above may be extended.

The Consumer and/or Client will be promptly informed of any delay and the new expected completion period.

Liability for delay

The Trader is not liable for delays due to:

  • incomplete, incorrect or late materials provided by the Consumer and/or Client;

  • high volume of orders or personalizations;

  • technical problems or force majeure circumstances.

The production and courier dispatch period is separate from the delivery period.

DELIVERY

For contracts where the Trader dispatches Goods and/or Custom-made Goods to the Consumer, the risk of loss or damage passes to the Consumer at the moment the Consumer or a third person indicated by them, other than the courier, accepts them.

If the Consumer has chosen a courier and assigned them to carry the Goods and/or Custom-made Goods but the chosen courier is not among those offered by the Trader, the risk passes to the Consumer when the Goods and/or Custom-made Goods are handed over to the courier chosen by the Consumer. In case of loss or damage, the Consumer may claim compensation from the courier.

The Consumer and/or Client must provide accurate and complete delivery data. To receive the Goods and/or Custom-made Goods, the Consumer and/or Client must ensure access to the delivery address and accept the shipment, or visit the courier’s office/parcel machine to collect it.

If the shipment cannot be delivered due to incomplete and/or incorrect information provided by the Consumer and/or Client, or due to their failure to collect it within the period specified by the courier, the Trader shall attempt to contact the Consumer and/or Client in order to clarify the data and urge them to collect the shipment, as far as the Trader has received information from the courier about this and as long as delivery is still possible according to the courier’s rules. If such contact cannot be made and/or the Consumer and/or Client does not provide correct delivery data and/or for another reason due to the fault of the Consumer and/or Client the delivery cannot be completed, the Trader shall be entitled to retain the delivery fee already paid by the Consumer and/or Client, as well as to claim damages exceeding that amount.

If the delivery fee in the hypothesis of item 9.4 above has not been paid in advance to the Trader and the Trader has borne the cost, the Trader is entitled to claim reimbursement of the fee from the Consumer and/or Client, as well as damages from the failed delivery exceeding its amount.

The delivery price of Goods and/or Custom-made Goods within the Republic of Bulgaria is as follows:

  • standard delivery to an office or parcel machine of “Econt” or “Speedy” – BGN 6.80 (six leva and eighty stotinki), equivalent to EUR 3.48 (three euro and forty-eight euro cents);

  • delivery to an address specified by the Consumer and/or Client via “Econt” or “Speedy” – BGN 9.80 (nine leva and eighty stotinki), equivalent to EUR 5.01 (five euro and one euro cent);

  • for delivery of Goods and/or Custom-made Goods with a total order value of BGN 100 (one hundred leva) or more, equivalent to EUR 51.13 (fifty-one euro and thirteen euro cents), delivery within the Republic of Bulgaria is free of charge.

Deliveries within the Republic of Bulgaria of ordered Goods and/or Custom-made Goods are carried out by the courier company “Speedy” or “Econt”, at the Consumer’s choice made when submitting the order, and if such choice is not possible with the Website’s functionality, the Trader chooses the courier company.

For delivery of Goods and/or Custom-made Goods within Romania and Greece, the price is BGN 16.82 (sixteen leva and eighty-two stotinki), equivalent to EUR 8.60 (eight euro and sixty euro cents).

For delivery of Goods and/or Custom-made Goods within the European Union, excluding Romania and Greece, as well as for deliveries abroad (to countries available in the Website), the price is BGN 39.12 (thirty-nine leva and twelve stotinki), equivalent to EUR 20 (twenty euro).

Conditions for delivery time, method of delivery (to address, to office or parcel machine of the courier), as well as all other specific rules for the transport and receipt of shipments, are determined according to the general terms and conditions of the respective courier company chosen by the Consumer and/or Client or by the Trader.

For all delivery periods, the Consumer and/or Client will be informed directly by the courier company.

The Trader is not liable for delays or other circumstances resulting from the activity or terms of “Econt” and/or “Speedy” or other courier company, and the Consumer and/or Client is deemed informed and agrees with the applicable rules of the chosen courier at the time of delivery.

The Trader cannot guarantee an exact hour or date of delivery, as these are determined by the courier.

If the Goods and/or Custom-made Goods are damaged during transport, the Consumer and/or Client must immediately notify the Trader and the courier, and preserve the packaging and shipment as evidence of the damage.

PRODUCT PRICES

The prices of the Products indicated on the Website are final and include all taxes and fees for the Products within the Republic of Bulgaria, including the delivery price, which is indicated separately.

For the avoidance of doubt, the standard price includes:

  • the value of the Products;

  • standard packaging for delivery;

  • all handling and preparation fees for dispatch;

  • all mandatory taxes at the time of the order within the Republic of Bulgaria;

  • the delivery price according to the method selected by the Consumer and/or Client or the Trader, shown separately.

Additional fees and/or customs duties, if any, for deliveries of Products in the European Union and abroad are not included in the price and shall be borne by the Consumer and/or Client.

The final amount payable is confirmed by the Consumer and/or Client before finalizing the order, by displaying the Cart and the total amount.

All payments through the Website are made and accepted only in Bulgarian lev (BGN) until the euro (EUR) is introduced as legal tender in the Republic of Bulgaria.

In compliance with the Act on the Introduction of the Euro in the Republic of Bulgaria, prices will be indicated simultaneously in Bulgarian lev (BGN) and euro (EUR). The value in euro (EUR) shall be calculated at the official exchange rate and in accordance with the rules provided in the applicable legislation, within the periods set for dual display of prices.

The Trader is entitled to update prices, which will apply for all future orders after their publication on the Website.

In the event of an obvious technical error in the price, the Trader has the right to refuse the order by notifying the Consumer and/or Client. In this case, all payments made shall be refunded in full.

INTELLECTUAL PROPERTY, INCLUDING FOR PERSONALISED GOODS AND/OR SERVICES

All content on the Website, including but not limited to photographs, designs, videos, 3D models and graphics, constitutes an object of copyright and related rights under the Copyright and Related Rights Act (CRRA) and/or an object of intellectual property protection, and belongs exclusively to the Trader or to the respective right holders.

The purchase of Products and their physical receipt does not transfer any intellectual property rights to the Consumer and/or Client.

Providing intellectual property objects for personalization

When ordering Custom-made Goods and Services, the Consumer and/or Client may provide images, texts, graphics or other intellectual property objects to be used for providing the Services and/or creating Custom-made Goods and/or other Goods and/or Services with a personalization element.

By providing such intellectual property objects under item 11.3.1 above to the Trader and accepting these General Terms and Conditions, the Consumer and/or Client warrants that:

  • they are the holder of the intellectual property rights over the provided object or have valid authorization from the right holders;

  • the use of the object by the Trader does not infringe copyright, trademark rights, personality rights or other property or intellectual property rights of third parties.

Rights granted to the Trader

By providing intellectual property objects under item 11.3.1 above and accepting these General Terms and Conditions, the Consumer and/or Client grants the Trader a non-exclusive, free and transferable right to use the object for:

  • the production of the ordered Service, Custom-made Goods and/or other Goods and/or Services with a personalization element;

  • the presentation of the Service, Custom-made Goods and/or other Goods and/or Services with a personalization element to the Consumer and/or Client;

  • using images of the completed personalized Service, Custom-made Goods and/or other Goods and/or Services with a personalization element containing the intellectual property object for advertising, marketing and demonstration purposes on the Website or other online and offline channels of the Trader. This includes publishing images of the Service, Custom-made Goods and/or other Goods and/or Services with a personalization element or their visualization to present them to other persons, without the need for additional consent or payment.

The consent for the use of the rights under item 11.4.1 above also covers personal data insofar as such has been provided by the Consumer and/or Client to the Trader. When data of third parties is provided, the person who submits it is responsible for having obtained the necessary consent from the relevant third party. In these cases, the Website’s Privacy Policy also applies.

The Consumer and/or Client bears full responsibility for all claims related to the provided intellectual property object, including for possible infringements of third-party rights.

In case of claims by third parties related to intellectual property objects provided by the Consumer and/or Client, the Consumer and/or Client who provided them is obliged to indemnify the Trader for all damages, expenses and sanctions arising from the use of the object within the order and for the ways of use authorized under item 11.4.1 above.

The Trader is not responsible for the content of the provided materials/objects and for possible infringements committed by the Consumer and/or Client.

CONSUMER’S RIGHT OF WITHDRAWAL

Pursuant to Articles 50–57 of the CPA and these General Terms and Conditions, the Consumer has the right to withdraw from the contract for the purchase of Goods and/or Services concluded at a distance or outside the Trader’s premises, without giving any reason, without owing compensation or penalty and without bearing any costs other than those provided for in Article 54(3) and Article 55 of the CPA, within 14 days from the date of:

  • conclusion of the contract – in the case of a contract for Services, insofar as the right of withdrawal applies to Services;

  • acceptance of the Goods by the Consumer or by a third party other than the carrier and indicated by the Consumer – in the case of a contract for the sale of Goods.

The Consumer should note that the right of withdrawal does not apply to:

  • the provision of Services where the Service has been fully performed, where the contract includes an obligation for the Consumer to pay, and performance has begun with the Consumer’s express prior consent and acknowledgement that they will lose their right of withdrawal once the contract has been fully performed by the Trader;

  • the supply of Custom-made Goods made to the Consumer’s specifications or clearly personalized;

  • the supply of sealed Goods which were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons;

  • the supply of Goods which, after delivery and by reason of their nature, are inseparably mixed with other items;

  • the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;

  • other cases, according to the provisions of Bulgarian law.

To exercise the right of withdrawal under item 12.1 above, the Consumer must inform the Trader of their decision to withdraw from the contract by means of an unequivocal statement, for example sent by email to the Trader or in writing to the Trader’s address.

To exercise their right of withdrawal, the Consumer must complete and send to the Trader the standard withdrawal form in Annex No. 6 to Article 47(1)(8) and Article 52(2) and (4) of the CPA or a text with similar content as follows:

To: “Luka MS” OOD
Address: Sofia, Manastirski Livadi East Residential Complex, 21 “Lavski rid” Str., Office No. 1
Email: mads3dprints@gmail.com

I, the undersigned: _________________________________
/Your full name/

Address: ___________________________________
/your contact address/

Email: ____________________
/your contact email/

Hereby inform you that I exercise my right to withdraw from the contract for the purchase of the following goods/services:

Name of the goods/service: ___________________________
Date of order/contract: ____________________

I wish the value of the goods to be refunded to*:
– the bank account from which the payment was made; or
– the following bank account:

Account holder: __________________
Bank: ____________________
BIC: ____________________
IBAN: ____________________

*delete as appropriate and fill in the required data

Date: _____________________

Signature: ___________________

or in another unequivocal way declare to the Trader their wish to withdraw from the contract.

The Consumer must send a message under item 12.4 above for exercising the right of withdrawal from a contract for Goods and/or Services, where the withdrawal is applicable, within 14 days from the date under item 12.1 for such withdrawal to be effective against the Trader. Immediately after receiving the message, the Trader shall send the Consumer a confirmation of receipt of the withdrawal to the Consumer’s email, by phone or on another durable medium.

The Goods and/or Services must be returned in their original packaging and without signs of use.

Where the Consumer has exercised the right of withdrawal from a distance or off-premises contract and the Trader has not offered to collect the Goods and/or Services themselves, the Consumer must send or deliver the Goods and/or Services back to the Trader or a person authorized by the Trader without undue delay and no later than 14 days from the date on which the Consumer informed the Trader of their decision to withdraw from the contract. The deadline shall be deemed met if the Consumer sends or delivers the Goods and/or Services back to the Trader before the expiry of the 14-day period.

The costs of returning the Goods and/or Services under the exercised right of withdrawal shall be borne by the Consumer, including the costs and fees due for delivery to the Trader.

The Goods shall be sent to the Trader to the following administrative address with the following delivery details:

To: “Luka MS” OOD
Tel.: +359899901389 or +359883574676
Address: Sofia, Manastirski Livadi East Residential Complex, 21 “Lavski rid” Str., Office No. 1

Where the Consumer has exercised the right of withdrawal from a distance or off-premises contract, the Trader shall reimburse all payments received from the Consumer, including the costs of the initial delivery to the Consumer, without undue delay and no later than 14 days from the date on which they were informed of the Consumer’s decision to withdraw from the contract.

The Trader may withhold the refund until they have received the Goods and/or Services back or until the Consumer has provided evidence of having sent them back, whichever is earlier.

The Trader is obliged to refund the amounts received using the same payment method used by the Consumer for the initial transaction, unless the Consumer has expressly agreed to a different payment method and provided that such refund does not incur costs for the Consumer.

The Trader is not obliged to reimburse additional delivery costs where the Consumer has expressly chosen a delivery method other than the least expensive standard type of delivery offered by the Trader.

The Consumer is liable only for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products.

The Consumer is liable for any diminished value of the Products in case of improper use or damage during the return.

WARRANTIES AND COMPLAINTS

The Consumer has rights arising from the statutory warranty for conformity of the Product, which arises by law with every purchase within the meaning of the APDCDSSG for Goods and/or Custom-made Goods and within the meaning of the CPA for Services.

Warranty and complaints for Goods

Warranty

If the Goods and/or Custom-made Goods do not comply with the individual requirements for conformity with the contract or with the objective requirements for conformity (Article 33 APDCDSSG), the Consumer has the right to:

  • lodge a complaint and request that the Goods and/or Custom-made Goods be brought into conformity;

  • obtain a proportional reduction in the price;

  • terminate the contract.

Complaints

The Consumer may lodge a complaint concerning the non-conformity of the Goods and/or Custom-made Goods (Articles 41–48 APDCDSSG).

The complaint periods are:

  • for Goods and/or Custom-made Goods without digital elements: 2 years from delivery;

  • for Goods and/or Custom-made Goods with digital elements: up to 2 years or for the duration of the contract/warranty, depending on the type of digital content;

  • 48 hours from receipt of the Goods and/or Custom-made Goods when the non-conformity is obvious, external, visible and could have been detected during a normal inspection upon delivery or immediately thereafter.

The period is suspended during the repair or replacement (Article 37 APDCDSSG).

The complaint is submitted orally or in writing and includes:

  • the subject of the complaint;

  • the preferred way of resolving it;

  • a contact address;

  • proof of payment and evidence of the non-conformity.

When lodging a complaint, the Consumer must also attach the documents on which the claim is based:

  • receipt, invoice or document certifying payment;

  • protocols, acts or other documents establishing the non-conformity of the digital content, digital service or Goods and/or Custom-made Goods, including Goods containing digital elements;

  • other documents establishing the claim in terms of grounds and amount.

Lodging a complaint does not preclude the filing of a claim in court.

Warranty and complaints for Services

Warranty

The Service must comply with the contract, the description, quality and quantity, the information in the advertisement and possess the usual characteristics and the Consumer’s specific requirements (Article 122 CPA).

The Trader is liable for any lack of conformity manifested up to 2 years after the provision of the Service, but not later than 14 days from its discovery (Article 123 CPA).

Complaints for Services

The Consumer may lodge a complaint with the Trader or an authorized party.

When lodging a complaint for a Service, the Consumer may request:

  • that the Service be brought into conformity;

  • a price reduction or termination of the contract; or

  • a refund of the paid amount.

The complaint is submitted orally or in writing and must state:

  • the subject of the complaint;

  • the preferred method of resolution;

  • the amount claimed and a contact for feedback.

When lodging a complaint, the Consumer must attach the documents on which the claim is based:

  • receipt or invoice;

  • protocols, acts or other documents establishing the non-conformity of the Service with the contract;

  • other documents establishing the claim in terms of grounds and amount (Article 125 CPA).

The Trader is obliged to accept the complaint if it is lodged in due time (Article 127 CPA).

Lodging a complaint does not preclude the filing of a claim in court (Article 129 CPA).

All notices to the Trader for claims under this Section 13 may be made using the Trader’s contact details specified in these General Terms and Conditions. If the Consumer’s request is made by phone, the Trader has the right to receive a description of the request also by email.

An alternative dispute resolution body within the meaning of Article 181n(4) CPA is the conciliation commissions at the Commission for Consumer Protection.

Information on these bodies can be found on the following page of the Commission for Consumer Protection’s website or another page on the same website: https://kzp.bg/bg/koi-sa-vidovete-pomiritelni-komisii

A list of recognized alternative dispute resolution bodies within the European Union is available at the following link:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en?prefLang=bg&page=0

This Section applies to Consumers within the meaning of these General Terms and Conditions, consumers within the meaning of §13, item 1 of the Supplementary Provisions of the CPA and §6, item 6 of the Supplementary Provisions of the APDCDSSG.

LIMITATION OF LIABILITY

The Trader is not liable for:

  • interruptions of access due to technical issues;

  • damages caused by improper use of the content;

  • incompatibility with the Consumer’s hardware/software;

  • losses arising from actions of third parties (including the Payment Processor).

PERSONAL DATA PROTECTION

The processing of personal data is carried out in accordance with the GDPR, the Personal Data Protection Act, the Privacy Policy and the Cookie Policy, the latter two being available on the Website.

For more information, please refer to the Privacy Policy and the Cookie Policy.

AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

The Trader reserves the right to amend these General Terms and Conditions at its discretion, with the updated version being published on the Website in compliance with the provisions of the CPA.

The new General Terms and Conditions become valid immediately upon their publication and apply to all future Consumers and/or Clients, as well as to already concluded contracts with legal entities.

If the Trader wishes the new General Terms and Conditions to apply to current contracts with Consumers, the Trader will notify such Consumers at their email address within 7 days from the date of the amendment.

A Consumer who does not agree with the new conditions may, within 1 month from the notification, withdraw from the contract by written notice without owing penalties or compensation, or may continue its performance under the previous conditions.

If the Consumer does not take any action within the specified period, the new General Terms and Conditions shall be deemed accepted by them upon expiry of the 1-month period.

For Clients who are traders, the updated conditions enter into force from the date of publication or from the date indicated in the notice.

CONTACTS

For questions and correspondence you may use the contact details specified in Section 2 of these General Terms and Conditions, namely:

Name: “Luka MS” OOD

Administrative correspondence address: Sofia, Manastirski Livadi East Residential Complex, 21 “Lavski rid” Str., Office No. 1

or

Seat and registered address: Sofia, postcode 1404, Triaditsa District, Manastirski Livadi East Residential Complex, 48 “Grigor Cheshmedzhiev” Str., Bl. 48, Entrance B, Floor 5, Apt. 22

Tel.: +359899901389 or +359883574676

Email: mads3dprints@gmail.com

The Commission for Consumer Protection (CCP) is the specialized state body applying consumer protection legislation in Bulgaria and exercising administrative control over the entire internal market, with the following contact details:

Commission for Consumer Protection
Address: 1 “Vrabcha” Str., Floors 3–5, Sofia 1000
Tel.: 02 9330565
Fax: 02 9884218
Email: info@kzp.bg
Website: https://kzp.bg/

These General Terms and Conditions are drafted in Bulgarian and in English. In case of discrepancy between the two versions, the Bulgarian version shall prevail.

These General Terms and Conditions are in force as of 04.12.2025.